Client Services Manager

San Diego, California

We are currently seeking an administrative superstar to be our Client Services Manager and the main point of contact for each of our clients. This person will manage all contracts, scheduling, service reporting and billing, and will act as the office manager for our small but growing office. We are looking for someone with exceptional organizational and computer skills, high attention to detail, previous executive administrative experience, strong communication skills and a friendly demeanor. He or she will act as the liaison between our field department and our clients and is responsible for managing/coordinating the day-to-day activities of our service-based business to ensure our clients are satisfied. This person will also take on miscellaneous projects.

Much of the day is spent working independently and requires excellent time management skills.

Minimum 3 years experience working in a professional executive administrative position. Experience in property management or property services preferred, but not required.

This is a great opportunity for someone looking to join a growing company and learn the ins and outs of building and running a business. Our motto is “this is what we make it.”


RESPONSIBILITIES:

  • Administer client on-boarding, including contract processing and service scheduling

  • Manage and maintain the master schedule of monthly services to be performed

  • Prepare service reports and deliver electronically to clients

  • Process invoices and follow up on delinquencies

  • Prepare annual TCBMP Maintenance Verification forms for clients and submit to city

  • Handle stormwater compliance issues that arise on behalf of clients and coordinate solutions

  • Call clients and prospects to follow up on open proposals

  • Manage all client requests and act as main point of contact

  • Meet with clients on phone, by email and in person to ensure they are happy and satisfied with our services

  • Manage office supplies, equipment and purchases

  • Prepare proposals and submit for repairs and replacements

  • Process purchase orders

  • Manage and complete assigned administrative projects

 


POSITION QUALIFICATIONS:

  • Strong attention to detail

  • Punctual, present and reliable

  • Able to self-manage and work independently

  • Self-starting

  • Extremely organized and efficient

  • Strong time management skills

  • Strong problem-solving and decision-making skills

  • Career-oriented / growth-oriented

  • Intelligent, intuitive and capable

  • Previous experience with data entry, reporting or clerical tasks

  • Excellent communication skills, including spoken and written English

  • Friendly and patient

  • Strong phone and email correspondence skills

  • Mac proficient

  • Excellent computer skills

  • Good at math

  • Experience working with Microsoft Office Suite (Word, Excel) required. Experience in Google suite, Quickbooks and a CRM system preferred but not required.

  • Follows directions, guidelines and proper procedures while also able to present new ideas for change/improvement

  • Genuine interest in learning new things and able to catch on quickly

  • Enjoys routine and process yet able to take on and prioritize projects/tasks that arise

  • Good memory and ability to recall information related to properties and services

  • Professional

  • Doesn’t wait to be told what to do. Takes charge and gets things done.

 

CULTURE QUALIFICATIONS:

  • Integrity: You choose to do the right thing, every time. You have strong moral values. You don't cut corners.

  • Development / Growth: You have a commitment to personal and professional development and you see the importance of progress, improvement and growth.

  • Transparency: You don’t hide anything. You're open. You only have one face.

  • Honesty: You respect the honor system, tell the truth, and say what you need to say with honesty and respect.

  • Respect: You are kind and respectful to everyone and everything.

  • You have a positive, can-do attitude and a happy, friendly demeanor.

  • You are conscientious

  • Autonomy: You are able to take care of yourself and do what you need to do to get your job done.

  • Acceptance: You accept change, all people and their differences. 

  • Learning: You enjoy learning new things and taking on new responsibilities.

  • Adaptable: you adjust to change.

  • Casual, informal & down to earth, yet professional and serious

  • Collaboration: You are able to work with others and openly discuss all ideas, perspectives and viewpoints to then be able to make good decisions.

  • You care about the environment and planet.

  • You are responsive and timely in communication. You don’t leave anyone waiting.



COMPENSATION & BENEFITS:

  • $20 per hour

  • Paid holiday, vacation and sick time

  • 401(k) with 50% employer match after one year

  • Employer sponsored Health & Wellness Program after 90 days


If you think you would be a good fit for this position, please email resume to Jesse Ranstead jesser@seventy1e.com

We look forward to hearing from you!

 

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(858) 860-4731     |    info@seventy1e.com

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